1General Terms
- Submit refund requests by email or official WhatsApp (see contacts below) with your order number, name, and reason.
- We review requests within 3 business days and let you know the result.
- Approved refunds are returned to the original payment method or the account you specify, within 7 to 14 business days after approval, depending on the bank or payment provider.
- Payment provider transaction fees may be deducted from the refund if they cannot be recovered.
2Digital Products (Store)
Because digital products are delivered instantly and can be copied, products that have been downloaded or accessed cannot be returned. Exceptions apply, as a replacement file or a refund, if:
- the file is corrupted or cannot be opened and we cannot fix it;
- the product received clearly differs from its description on the product page;
- you were charged twice for the same order.
Requests must be made within 7 days of purchase.
3Web Development, SEO, Content Writing, and Digital Marketing
- Before work begins: cancellations are refunded in full, less payment transaction fees.
- After work begins: refunds are proportional to the part of the work not yet done. Completed or already used work is not refundable.
- Revisions: corrections are provided according to the number of revisions in the package. If the result does not match the written agreement and we cannot fix it, you may request a refund for that portion.
- Ad spend (Google Ads, Facebook Ads, and similar budgets) is paid to the platform and cannot be refunded by us once spent.
- SEO and ad results depend on factors outside our control, so missing a specific target is not grounds for a refund unless guaranteed in writing.
4Momen Digital Invitations
A free preview is available before payment. Once an invitation is activated, payment is non-refundable, except where a technical problem on our side cannot be fixed within 7 days, or you were charged twice. Invitation content can be edited during the active period according to your package.
5Landing Page Builder
Packages or credits that are already active or used are non-refundable. A refund may be requested for duplicate payments or if the service is unusable due to a system problem on our side that cannot be fixed within 7 days.
6Failed or Duplicate Payments
If your payment was deducted but the order is not active, or you were charged twice, contact us with proof of payment. Overpayments and payments that could not be processed will be refunded in full.
7Contact Us
For refund requests or questions, use the contacts below. See also our Terms & Conditions.